Frequently Asked Questions

Paying us by credit card is always secure and also simple. KolkataWebHosting.com, Inc uses the services of one of the largest online credit card processing and handling companies in the World, www.paypal.com.

All payments are routed through 128 bit SSL (encrypted) servers and also have fraud detection signature software. We also have the policy in place in accordance with US federal laws to return any credit/debit card payments that may unfortunately have been fraudulently used and hence charged against.

Please visit www.paypal.com for an exhaustive list of security features for credit card processing.

Hosting control panel is a web-based interface to manage your hosting account and is used for various purposes like, setting up mail accounts, email aliases, allocating mail space, ftp account, ftp password and ftp space, database connection settings, database users, database administration, custom errors etc.

KolkataWebHosting.com, Inc offers HELM on Windows hosting package and CPANEL on Linux hosting packages.

KolkataWebHosting.com, Inc offers the following database systems on different web hosting packages -

• Microsoft SQL Server 2005
• Microsoft Access 2003 or MDB
• MySQL 5.1
• PostGreSQL

Please note that MS Access 2003 (or MDB) is only available for Windows Hosting Plans

You can upload files for hosting from your computer by using a ftp client such as FileZilla, or if you are using windows XP, you can add your ftp site as network space and continue using it just like a folder on your system.

You have to use the user ID, password and ftp address that we provide to you with your hosting a/c to login through the ftp software and sending the files for hosting on the remote server.

This process is actually very easy and both these softwares come with tips and brief tutorials built-in.

There can be several reasons. If you have just purchased a domain name and hosting a/c then it takes about 24 hrs for the domain name to point to the hosting a/c this happens because the root servers of the Internet gets updated once a day.

If you have changes the DNS details of your domain name previously bought to point to your hosting a/c, then again you'll have to wait for 24 hours to view the site. If your hosting a/c is about time has already expired.

If your domain name has already expired. If you have not pointed to DNS details right, to point to your hosting a/c (for domain names that haven't been bought from us). If your ISP may be experiencing temporary problems. If our datacenter may be experiencing temporary problems.

These are the possible causes for you site not showing. If you are unsure, please contact us through our support page.

Our datacenter and our server have 3 tier-level for virus protection, to ensure your site is in no way affected.

But there are instances where the attack is so massive that the whole or parts of the Internet collapses, called Denial Of Service (DOS) attack and even the best of efforts may prove futile, it last happened in February 2003 where even sites like yahoo, msn, microsoft.com simply collapsed, it took 15.4 hrs for us to restore complete services for these websites.

KolkataWebHosting.com, Inc is an upcoming web hosting and designing concern founded in Calcutta, India on 3rd March, 2006. Until now, we have around 95 sites hosted on our servers and we have designed about 90 websites till date.